Customer Success at akirolabs
Your journey, our commitment. Delivering enterprise-grade support, value, and partnership at every step.
Initial Engagement
Beginning customer relationship
Value Delivery
Providing solutions and benefits
Ensuring Success
Achieving customer objectives
Data Safeguarding
Projecting sensitive information
Lasting Partnership
Continued value and security
Knowledge Sharing
Delivering best practices and insights
Designed for the Way Procurement Should Work
akirolabs turns disconnected and manual category strategy work into an intelligent, high-performing process that scales and drives results.
What Your Path to Strategic Procurement Looks Like
Procurement Transformation That Delivers—Right from the Start
Get Aligned
Onboard your taxonomy and align success criteriar
Launch your first strategy workspace
Align stakeholders around a single source of truth
Replace silos with collaborative tools
Get Smarter
Enable real-time, cross-functional collaboration
Begin building your strategy library
Model strategic scenarios and trade-offs
Embed AI-guided insights into your workflow
Get Strategic
Work seamlessly in one integrated platform
Generate lasting value aligned with business goals
Capture and scale expertise across your organization
Secure Procurement’s Seat at the Table
Success, Shared
We Don’t Just Support You—We Partner with You.
What We Do to Set You Up for Success
Proactive Engagement
Proactive Engagement
Tailored onboarding that aligns with your existing workflows and goals.
Dedicated Customer Success
Dedicated Customer Success
A real person, not a ticketing system — with procurement know-how.
Superuser Enablement
Superuser Enablement
We help you build internal champions for scale, continuity, and impact.
Executive Sponsorship
Executive Sponsorship
A clear vision and support from the top drive faster outcomes.
What You Bring to Make It Work
Change Champions
Change Champions
Cross-functional buy-in helps embed new strategic behavior.
Governance & Ownership
Governance & Ownership
Set direction, keep momentum — we’ll help steer.
Active Participation
Active Participation
Early data, active users, and ongoing feedback make the magic work.
What happens after the demo?
Following the demo, we'll discuss next steps based on your interest level. This might include a more detailed technical review, a pilot proposal, or a meeting with our customer success team to outline implementation plans. We're committed to ensuring you have all the information needed to make an informed decision.
How do you measure success with akirolabs?
Success with akirolabs is measured across multiple dimensions including user adoption, strategy completion rates, stakeholder engagement levels, and business impact. Our Customer Success team works with you to establish relevant KPIs and track progress against your specific objectives.
Do you support multi-language implementations?
Yes. akirolabs supports multiple languages and can be localized for international teams to ensure ease of use across global deployments.
Can we benchmark our performance with other customers?
We provide performance dashboards and offer anonymized benchmarking for key KPIs where available. As part of our Customer Advisory Board (CAB), you’ll also be able to share and learn from peer organizations.
What does the customer onboarding process look like?
Our customer onboarding process includes dedicated support from a Customer Success Manager, comprehensive training for users, strategy coaching, and best-practice sharing. We ensure your team is fully equipped to leverage the platform effectively from day one.
How does akirolabs support change management?
The platform includes embedded guides, step-by-step workflows, training resources, and digital nudges. Our Customer Success team also offers coaching and best-practice sessions to ensure teams adopt new ways of working effectively.
What kind of support is included?
Every customer gets a dedicated Customer Success Manager, full onboarding, and access to strategy coaching, training, and best-practice tips. You also get continuous support via our help desk for global teams or critical operations.
Ready to Transform Your Procurement Strategy?
There’s a better way to do procurement. This is IT.
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